Thermorail Single Vertical 12V Heated Towel Rail 900mm

At Sunlight Bathrooms, we understand that sometimes things don't go exactly to plan. That's why we try to keep our Returns Policy transparent and user-friendly. 

Please make sure to familiarise yourself with our Returns Policy prior to any purchase to ensure that in the case of any issues post-purchase, the process is as smooth as possible. 

30 Day Returns Policy (If you change your mind)

1. Items must be in original packaging and condition (subject to inspection by Sunlight Bathrooms staff). Items that have been used or installed are not eligible for return.
2. We have a 30-day return policy, which means you have 30 days after receiving your item(s) to contact our team about a return.
3. Delivery costs are non-refundable, and costs of return postage are to be incurred by the customer.
4. Custom made/cut products are non-refundable.
5. Return of some special order products, oversized items or commercial quantities may entail a 15-20% supplier restocking fee at the expense of the customer.

If your order satisfies all points within our Returns Policy, we are more than happy to arrange a(n):

• Exchange for a similar product
• Store credit (valid for 6 months)
• Refund via your original payment method

Damaged Product?

Sunlight Bathrooms prides itself on its affordable, high-quality products. However, in the rare case that a product arrives to you with a fault (crack, broken part, scratch etc.) we are more than happy to replace the item(s) free of charge and reimburse the cost of postage (if any). 

We encourage all customers to thoroughly inspect their products on delivery.

In order for you to claim a replacement for a damaged product, a claim in writing must be provided to Sunlight Bathrooms within 7 business days of receiving the goods. After 7 days, it is deemed that the customer has accepted both the goods and liability for the goods.

When claiming for a faulty product, we do require proof of fault (i.g. photographs of damage) in order to successfully process your claim. 

If you have any questions about our Returns Policy, please reach out to our team here.

Freight Insurance

Fully insure your delivery with 'Freight Insurance' available at checkout! Our Freight Insurance fully insures your product(s) during the delivery process in the event of loss or any other delivery issue, giving you claim to a free replacement or refund for the full amount of your product(s). 

If you have any questions about our Freight Insurance, please reach out to our team here.

Warranty

All products we sell are subject to applicable Manufacturers Warranty and Trading Terms, that of which differ between each manufacturer. The type and length of warranty of a particular product is provided within the relevant product page on our website.

If you have any questions or require more information about the warranty of a specific product, please contact our team here.